She provided great history about the canyon, the Navajo people, and pointed out exceptional formations throughout the trek. They have invested in the software to automate their booking process which was greatly appreciated.
We received a followup email with a confirmation for the new date. They were very understanding and able to reschedule and generously waived the charge for the missed tour. I panicked and called immediately, fearing that I would not be able to reschedule for the correct date (one week later). The followup email for a review of the tour was when I realized my mistake. They even emailed a reminder of the date which I did not process as incorrect. I used their online booking option and picked the wrong date - entirely my mistake (we were on a 22-day tour throughout AZ).
